FAQs
Q: Which products are best for 360 waves? A: Truthfully, the only product you need, in order to get 360 waves is a brush and silk durag. But if you want healthy hair growth, shine, and deep waves I recommend this pack: https://26kingwavymerch.com/products/exclusive-26-king-wavy-pack
Q: What's the status of my order? A: Go to the www.26kingwavymerch.com > click on "chat" at the bottom right of the screen > then select "track my order." > Input your 5 digit order number and email address.
Q: My butter moisturizer melted. What should I do? A: First take pictures of the inside and DM us on Instagram @26kingwavy along with your First and Last Name and 5 digit Order#. Place the Butter Moisturizer in the fridge for a few hours until it solidifies. I would leave it in the fridge overnight. I will ship you a new one no worries. Please keep an eye out on your tracking so that it doesn't sit in your mailbox for long and melt again.
Q: How can I get a refund? A: DM us on Instagram @26kingwavy along with your first and last name, as well as your 5 digit order number. Please send a brief explanation on why you want a refund.
Q. I ordered the Red Velvet Butter Moisturizer and my Butter Moisturizer is not red it's white!
A: Some of the orders we ran out of the mica red color. As long as you got a red dot on top of your black cap or the smell is sweet then you have the red velvet cake. The ingredients is the same in all the Butter Moisturizers the only difference is the scent.
A: Some of the orders we ran out of the mica red color. As long as you got a red dot on top of your black cap or the smell is sweet then you have the red velvet cake. The ingredients is the same in all the Butter Moisturizers the only difference is the scent.
Q: How long does shipping take? A: Normally takes 2-5 business days but lately orders have been arriving late. We can't control how the post office operates because we do not work for them. I advise you take your tracking number to your local post office.
Free US shipping on orders over $100. Shipping times fluctuate, especially during holidays (7-14 business days).
- Priority/Express: 1-2 days shipping + 3-5 days processing.
- Standard: 2-3 days shipping + 3-5 days processing.
- International: Canada & UK (10-15 days), others (10-60 days).
Q: My shipping address is wrong on my order. How can I change it? A: As long as we haven't already processed your order we can change it. But if your order is sent out already you'll be required to pay $12 to get it reship. Payments can be sent via cash app to $26kingwavy. Please provide your 5 digit order number and DM us on Instagram @26kingwavy with your new address, 5 digit order#, and first and last name.
Q: My order says delivered but I do not have it. A: All deliveries will be in your mailbox. If you do not see your order in your mailbox check with someone in your household or take your tracking number to the post office. Sometimes they deliver at the wrong address.
Q: How to get 360 Waves for beginners? A: For beginners, achieving 360 waves requires a consistent routine using the right products and techniques. Here's a step-by-step guide using 26 King Wavy products:
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Washing Style Routine:
- Step 1: Start by washing your hair with 26 King Wavy Premium Mango Infused Shampoo.
- Step 2: Condition your hair with 26 King Wavy Premium Mango Infused Conditioner.
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Brushing Technique:
- Step 3: Apply 26 King Wavy Whipped Shea Moisturizer for Hair.
- Step 4: Use the 26 King Wavy wave brush to brush your hair in the direction of your desired wave pattern.
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Using the WaveMaster 360 Lay Down Pad:
- Step 5: Place the WaveMaster 360 Lay Down Pad on your head while brushing.
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Durag Application:
- Step 6: Apply 26 King Wavy Wave Pomade to hold the pattern.
- Step 7: Wear a 26 King Wavy Silk DuRag or Premium Compression Cap overnight.
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Daily Maintenance:
- Step 8: Brush your hair multiple times a day.
- Step 9: Repeat the washing style routine at least twice a week.
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Dealing with Dandruff:
- Step 10: Check out our blog for tips on keeping your scalp healthy and dandruff-free.
Q: How do I get deep waves? A: To get deep waves, here are the essential steps and products:
- Brush and Durag: At the core of your wave journey are a high-quality brush and a 26 King Wavy Silk DuRag.
- Daily Brushing: Use a curved brush for better head coverage and a flat brush to break forks.
- Natural Products: Use natural products like 26 King Wavy's butter moisturizer and pomade.
- Shampoo Bars: Utilize 26 King Wavy's shampoo bars for washing styles. Washing 1-2 times a week is ideal.
- Hair Growth Oil: Apply 26 King Wavy's Hair Growth Oil after using the butter moisturizer or pomade.
- Regular Maintenance: Keep your hair at the right length (between a 2 and 3.5 guard).
Q: I use all your products but I still don't have waves? A: First and foremost, if your hair doesn't curl or doesn't have a wavy texture, you won't be able to get waves. The first reason you're not able to get waves is because your hair is too short. The second reason is if your hair is too long. The third reason is you're not brushing or combing enough. The next reason is not wearing your durag. Heat or sweat can also affect your waves by causing frizz. Lastly, not doing the wash and style method correctly can hinder your wave progress.
Q: I don't like the space between the crown and my durag. How do I get rid of that and do you sell crown patches? A: Crown patches are a great solution. Simply cut a square from a silky durag and place it over your crown before putting on your durag. We do not sell crown patches.
Q: Do you offer discounts? A: Yes, we offer discounts from time to time. Please subscribe to our newsletter or follow us on social media to stay updated on our latest promotions and discount codes.
Q: Why can't I input my discount code? A: Ensure that it is still valid and has not expired. Check for any specific terms and conditions. If the problem persists, DM us and provide the code.
Q: How do I track my order? A: You will receive a tracking number via email once your order is shipped. You can use this to track your package on our website or the courier's site.